There is a substantial increase in massage chair importers that are bringing in low quality chairs and selling them through various channels. In response to some of our customers that have experienced bad situations, I personally surveyed a number of venues such as the internet, home shows and county fairs for such importers. The result of input from my customer's experience and first hand insight from my surveys has yielded the following list of 5 key tips on how to avoid being taken.
1. Massage Chair PC Boards are Important: Massage chairs use computer software and pc boards to run the massage chair. The pc board or motherboard is the key board that runs the major functions of the chair. The sub boards are important as well. Ask where the pc boards are from. You want them from either Japan or Singapore. These have advanced chip foundries to make top quality boards. Shoddy electronics will make parts of the chair to malfunction or not work at all. This requires expensive service calls to have replaced down the road.
2. Check Out the Warranty: There are 2 things to check on the warranty. First, what is the coverage offered? Second, can the company cover the warranty? For a $3,000 massage chair, you should get 3 years parts, 3 years labor and minimum 90 days in home technician service. Now, the more important question, will they be around to make good on the warranty! You need to go with a reputable massage chair maker. One that has retail clients such as chain stores, etc. There are too many massage chair vendors that are just one man operations and may not be there down the road.
3. Our Massage Chair is made in Panasonic's Factory: I saw a few salesmen claim that their massage chair comes from the same factory as Panasonic or some other name brand. Of course, there is no way for you to verify this independently. I am sure Panasonic wants their resources to be used to make knock off chairs that are then imported to compete in their main markets at rock bottom prices. Yeah, right, sure! If a salesperson tells you their chairs are made at the same factory as a name brand chair then I think you know the answer. Steer well clear!
4. Can't Find the Kitchen Sink: We were surprised at how some of the booths were set up for some vendors at Home Shows and County Fairs. There are many manufacturer's that display at these shows and they will have 1 or 2 models to try. On the other hand, there are small importers that just got a container load of everything but the kitchen sink. Their booth is piled high with the stuff and they have a massage chair crammed in there as well. Be careful, that the chair being offered wasn't just the last great deal he got. Because after the sale, the chair becomes your problem. They may not have a national technician service network or even parts on hand. Go with the major brands and you will not regret it!
5. The Deal is Too Good to Be True: Finally if a chair is selling way below market value of a name brand chair. You may be thinking, Wow, I can't believe the deal I am getting. It is almost too good to be true. Well, we hate to say it, but? Chances are it is too good to be true! Stay away! You're probably buying a refurbished chair or a piece of absolute junk. You get what you pay for!
With the help of our customers, we offer you these nuggets of advice when shopping at a home show or county fair. There are many excellent massage chairs at these events. It is a great venue to take a break and try one. You will find the major manufacturers at these events and can take advantage of their special show price. Just make sure if you are seeing too good of a deal, then dig a little deeper to avoid some of the pitfalls we point out for you.
1. Massage Chair PC Boards are Important: Massage chairs use computer software and pc boards to run the massage chair. The pc board or motherboard is the key board that runs the major functions of the chair. The sub boards are important as well. Ask where the pc boards are from. You want them from either Japan or Singapore. These have advanced chip foundries to make top quality boards. Shoddy electronics will make parts of the chair to malfunction or not work at all. This requires expensive service calls to have replaced down the road.
2. Check Out the Warranty: There are 2 things to check on the warranty. First, what is the coverage offered? Second, can the company cover the warranty? For a $3,000 massage chair, you should get 3 years parts, 3 years labor and minimum 90 days in home technician service. Now, the more important question, will they be around to make good on the warranty! You need to go with a reputable massage chair maker. One that has retail clients such as chain stores, etc. There are too many massage chair vendors that are just one man operations and may not be there down the road.
3. Our Massage Chair is made in Panasonic's Factory: I saw a few salesmen claim that their massage chair comes from the same factory as Panasonic or some other name brand. Of course, there is no way for you to verify this independently. I am sure Panasonic wants their resources to be used to make knock off chairs that are then imported to compete in their main markets at rock bottom prices. Yeah, right, sure! If a salesperson tells you their chairs are made at the same factory as a name brand chair then I think you know the answer. Steer well clear!
4. Can't Find the Kitchen Sink: We were surprised at how some of the booths were set up for some vendors at Home Shows and County Fairs. There are many manufacturer's that display at these shows and they will have 1 or 2 models to try. On the other hand, there are small importers that just got a container load of everything but the kitchen sink. Their booth is piled high with the stuff and they have a massage chair crammed in there as well. Be careful, that the chair being offered wasn't just the last great deal he got. Because after the sale, the chair becomes your problem. They may not have a national technician service network or even parts on hand. Go with the major brands and you will not regret it!
5. The Deal is Too Good to Be True: Finally if a chair is selling way below market value of a name brand chair. You may be thinking, Wow, I can't believe the deal I am getting. It is almost too good to be true. Well, we hate to say it, but? Chances are it is too good to be true! Stay away! You're probably buying a refurbished chair or a piece of absolute junk. You get what you pay for!
With the help of our customers, we offer you these nuggets of advice when shopping at a home show or county fair. There are many excellent massage chairs at these events. It is a great venue to take a break and try one. You will find the major manufacturers at these events and can take advantage of their special show price. Just make sure if you are seeing too good of a deal, then dig a little deeper to avoid some of the pitfalls we point out for you.
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